Return & Refund Policy

We have a 14-day return or exchange policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn, unwashed, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return or exchange, please contact us at hello@neartwins.ca.

If your return or exchange request is approved, we will provide instructions on how to return your item. Items sent back without first requesting a return or exchange will not be accepted.

You can always contact us for any return-related questions at hello@neartwins.ca.

Return Shipping

If a return is requested due to a defective, damaged, incorrect, or otherwise faulty item, we will cover the return shipping costs.

If a return or exchange is requested for any other reason, including a change of mind, preference, sizing, or ordering the incorrect item, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

Exchanges

If you would like to exchange an item for a different size or colour, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to resolve it as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange. We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Sale Items

Sale, clearance, promotional, and discounted items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@neartwins.ca.