Shipping Policy

We strive to process and ship all orders as quickly as possible. Please review our shipping guidelines below:

Processing Time
Most orders are processed and shipped within 1–2 business days. However, please allow up to 5 business days for order processing during peak periods, holidays, product launches, or promotional events.

Shipping Methods
We offer shipping throughout Canada and the United States using trusted carriers, including Canada Post and Purolator. Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address.

Shipping Rates
Shipping rates are calculated automatically at checkout based on the destination, package weight, dimensions, and the shipping service selected. Shipping charges are determined by the carrier and will be displayed before you complete your purchase.

Delivery Times
Estimated delivery times vary depending on the destination and shipping method selected. Delivery estimates provided at checkout are supplied by the carrier and are not guaranteed.

Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your shipment's progress.

Customs, Duties, and Import Taxes
For orders shipped outside of Canada, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.

Lost, Delayed, or Damaged Shipments
While we work with reliable shipping partners, delivery delays may occasionally occur due to carrier operations, weather conditions, customs processing, or other circumstances beyond our control. We are not responsible for carrier delays but will do our best to assist customers in resolving shipment-related issues.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.